Frequently Asked Questions

Absolutely not. We have a community of designers, which have an average of 10+ years experience in logo and branding design for small businesses and brands.

We assign projects based on that individual designer’s expertise. For instance, one designer might be really good at sports mascots whereas another is really good at floral logos.

Our Project Managers are experts at making sure to pick the right designer for the right job.

Yes. Every single design package we offer comes with a dedicated project manager, a real, live, human who’s based in the US, is friendly, and is an expert in all things design.

We don’t do phone trees here at Logoworks, and your Project Manager will be your primary point of contact for any question, big or small.

At Logoworks, we are 100% against spec, or speculative, work.

We believe it is unethical to ask designers to submit work in mere hopes of getting paid. That’s why all of our designers at Logoworks receive a fair wage for work they submit.

We’re based in New Bern, NC. North Carolinas first capital and about 25 minutes down the road from the Crystal Coast, Atlantic Ocean.

About half of our designer live in the US, and we also have designers in other countries, including Mexico, Peru, Argentina, Brazil, and New Zealand, to name a few.

No.

While our designers are technically freelancers, each one is hand-vetted by our Creative Director. Each of our designer applicants goes through a rigorous interview and on-boarding process, and only the best applicants (top 5%) are invited to join our community.

3 business days. Other places make you pay more to “rush” your order, but at Logoworks, we’ll always deliver your initial concepts in just three business days.

We want you to be able to actually use your designs, so we’ll give you your design files in everything you need, including…

• Raw Vector (AI and EPS)
• PNG
• JPG
• TIF
• PDF

If you need it in another format not listed above, we’re glad to help. Just ask.

We’ll start off by giving you multiple design concepts. Keep in mind that the design process is highly iterative and collaborative, so we send you the initial designs, we’ll ask for your feedback to make the designs even better.

Usually, our clients ask us to tweak colors, fonts and layout. Sometimes, they even ask us to combine the top half of one concept with the bottom half of another.

Whatever the revision, big or small, we’ll continue to revise your design until it’s absolutely perfect.

You do. Simple as that.

We ask you to go through checkout immediately after you fill out your creative brief, and before we begin designing.

But don’t worry – all of our design packages are covered by our Satisfaction Guarantee. Simply put, if you don’t like your designs, we’ll make it right or refund your money.

We accept all major credit cards, including Visa, Mastercard, American Express, Discover, and Diners Club. We also accept PayPal.

USD please.

It’s simple. We guarantee you’ll love your designs or we’ll make it right.

Yes. We use internet-standard security measures to make sure your information is secure while browsing our site and during checkout.

Simply put, we don’t share or sell your information to a third party without your explicit permission. In other words, we wouldn’t do anything that you wouldn’t do.

Read our full privacy policy here.